NWC News Network, Oct. 6 2008, 1530 hrs
BT has recently announced its partnership with Bharat Sanchar Nigam Limited (BSNL) to meet growing customer demands of the Indian telecom market. The partnership is aimed at helping customers improve their business outcomes by spanning the desktop to the data centre, facilitating customer’s provisioning of global converged networks and IT solutions.
The partnership will enable both the companies to provide a full range of managed telecom services, including basic, leased line and local lead services, MPLS VPN services, Internet, mobile and broadband services.
“The partnership brings together the world-class capabilities of both companies to provide a comprehensive IT and communications service capability in a single service offering. Developing and delivering integrated, seamless solutions for customers, it presents a single point of contact to enterprises for end-to-end service delivery. This provides customers with improved service, increased flexibility and reduced risks. What excites me the most is that this agreement positions the two companies as preferred partners in the management of outsourced IT and network services,” said Sudhir Narang, Managing Director, BT India.
As part of the partnership, the company will have access to BSNL’s pan India broadband network as well as seamless access services. The partnership will also give the company a “most preferred customer” status which includes access to value added services as well as a single point of resolution for all queries and fault management services.
In parallel, BSNL will gain access to the company’s global MPLS network and managed service expertise such as network integration, managed security, managed datacenter, hosted CRM/ Contact Center and remote infrastructure management services.
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